My son has been a big fan of heelys shows since I introduced him. We've bought them in store before but wanted to try ordering them offline because of the options. Processing times are longer than the 1-3 days they state on their website. But shipping was incredibly fast for being UPS ground I got them a day after they were shipped. Overall very sturdy shoes coming from a momma who used to have to buy a new pair every two weeks. Love heelys, but please work on your processing times and communicate to your customers.