September 27, 2023
We're stoked to have you as part of the Heelys family, but we've got some important news to share about recent orders (September 15-27, 2023).
First things first – huge thanks for choosing Heelys. Your support keeps our wheels spinning, and we're all about making sure you have the best time on your wheels.
But here's the deal: we're currently rolling into some issues of super high demand, and that's causing a bit of a delay in getting your Heelys order out the door. We're thrilled that you're as excited about Heelys as we are, but this unexpected surge in orders has us temporarily cruising at a different speed when it comes to shipping.
We totally get that this delay might not be your idea of a smooth ride, and we want to make it right. Our Heelys team is going all out to make sure your order is picked, packed, and on its way to you as fast as possible. In most cases your order will ship within the next 2-3 days.
Here's what you can expect from us:
- Priority Processing: We are giving top priority to existing orders and are taking all necessary steps to expedite the shipping process.
- Customer Support: Our dedicated customer support team is ready to assist you with any questions or concerns you may have.
While we work diligently to resolve this situation. Once again, we sincerely apologize for any disruption this delay may cause to your plans. Your satisfaction remains our top priority, and we are committed to ensuring that your order reaches you in excellent condition.
Thank you for your patience, understanding, and continued support. We greatly value your trust in us and look forward to serving you with the exceptional service you deserve.