Faq Page

If you look inside the empty wheel cavity (the wheel cavity is the hole on the bottom of the shoe where you normally insert your wheel and/or plugs), you'll find the type and size of wheel/plug that your shoe uses imprinted inside the wheel cavity. For example, if it reads 'FATS-L (US 9-12)', you will need to order FATS wheels and/or plugs in a size LARGE, which fits shoes in US sizes 9 through 12. Please note: If the imprint only shows a size (Small, Medium or Large), you will need the FATS style in the stated size.
To see a visual example, click here!

Please see our shipping information page.

Yes! We sure can! We can also ship to APO/FPO. Please select Surepost as the shipping method

Yes! You have 2 hours to change or cancel your order. If canceling your order, you’ll receive an email confirming the cancellation status following an order refund email. If making changes to an order, we will cancel and refund the original order and create a new order with the changes that are being made. Please be aware that we are only be able to change or cancel your order if your request is answered before your order is processed. Simply Login to your Account or access view your order on the order confirmation email and select 'Cancel' or 'Edit' within 2 hours to update your order.

We are not currently shipping outside of the United States. If you’re visiting our site from outside of the United States, please visit the countries page to find a retailer or distributor in your country.

For registered users, to track your order, please login. You can check the history of your orders and check the status on those orders. You can also click on the link from your order confirmation email.

If you have an order you would like to track and you haven't registered, please email customer service and they will be able to provide you the latest shipping information.

Yes! Please email customer service with your Order # and request to Sync your Order to your account at custserv@heelys.com.

Please visit our Shipping and Returns section. To initiate a return, click here. Items listed as 'Final Sale' can NOT be returned.

We currently accept Visa, Mastercard, Discover and American Express.

We do accept bank gift cards; however, you must retain the gift card. In the event of a return, the refund can only be processed to the gift card. Heelys is not responsible for lost gift cards.

When using a credit or debit card on Heelys.com, your financial institution may place a monetary hold on your account. This hold is usually released when the completed transaction is received by the bank, but the release of the hold may take several days, depending on your banks policies. Please check with your financial institution for more information.

We recommend that you check the valid date to ensure that the promo is still current. If the promo code is still valid and you are having difficulty, please contact customer service for assistance.

At the top right of the page you will see 'MY CART'. Select 'MY CART' and scroll down in your cart until you see 'DISCOUNT CODE & GIFT CARDS'. Type your promo code in this field and click 'APPLY COUPON'. Once applied, if the promotion is valid you will see in green writing, 'Entered coupon code'. The discount code will now be applied at checkout.

No, promo codes are designated for one and only one order.

Yes! Expedited options will be listed on checkout

Sizes that that are displayed in the list with Out Of Stock are sold out. To see when your size might be back in stock, please email customer service. Currently we do not offer rainchecks nor back orders.

Whenever possible Heelys likes to take part in giving back to the community. Each case is reviewed and handled individually. We will work with your organization and collect information. Please reach out to customer service for assistance.

Unfortunately, items listed as final sale can NOT be returned.