How to Return Heelys
Heelys Return Process
To begin the Heelys return process:
- Click this returns link and you will be prompted to provide your order number and the email address used to place your order. Your order number can be found on your order confirmation email or on the packing list that was included with the original shipment. It is a five digit number beginning with an H (example: H12345). You will be prompted to select the product(s) being returned from the order and the reason for return.
- Within one business day, an email Return Authorization with the FedEx return shipping label will be sent to the original email or you will be contacted by Heelys Customer Service for additional information.
- Once you have received your Return Authorization email, pack your product in the original shoebox for return. Print the Return Authorization email and include it in the package being returned.
- Secure the box appropriately.
- Cross out with a marker all previous shipping labels and attach the FedEx Return Label sent in the email to the shipping box, preferably covering the original shipping label. Please note that you MUST use the FedEx label provided by Heelys and it must be used within thirty (30) days. If you do not use the label within this time, please contact Heelys Customer Service to have a new label issued.
- Bring the package to any authorized FEDEX shipping location. If you need assistance locating one near you, please use this link: FEDEX Locations
Upon receipt of your return, the product will be inspected to make sure that it is unopened and unused.
Once the returned product passes inspection, Heelys.com will issue a credit to the card on which the original order was placed LESS the shipping paid on the original order. Please allow up to 7 business days to see credits posted to your account once the merchandise is received and inspected at the warehouse. This may take more time depending on the bank or credit card used.
If the returned product does not pass inspection, a customer service representative will contact you to determine how to proceed, as we do not issue credit on returned product that does not pass inspection.